USA BD Shipping is committed to providing reliable customer support for all eCommerce orders, including local deliveries within Bangladesh and imported goods from the United States. This Support Policy outlines how customers can contact us and what level of assistance we provide.

Scope of Support

USA BD Shipping provides customer support for:

• Order status and tracking inquiries

• Shipping and delivery updates

• Return, refund, and replacement requests

• Payment and billing-related questions

• Product availability and basic product information

• Import and customs-related guidance (non-legal)

Support Channels

Customers may contact USA BD Shipping through the following channels:

• Email: [Insert Email]

• Phone: [Insert Phone Number]

• Online Support / Contact Form: [Insert Link, if applicable]

Support requests must include the order number and relevant details for faster resolution.

Support Hours

• Business Days: Sunday to Thursday

• Support Hours: [Insert Hours, e.g., 10:00 AM – 6:00 PM (BST)]

• Public holidays are excluded

Responses outside business hours will be handled on the next working day.

Response Time

• Initial response within 24–48 business hours

• Complex issues (customs, carrier investigations) may require additional time

• Customers will be updated throughout the resolution process

Order & Delivery Support

• Tracking information will be provided when available

• Delivery delays caused by carriers, customs authorities, or force majeure events are outside our direct control

• Estimated delivery dates are not guaranteed

Returns & Refund Support

• Return and refund requests are handled according to our Return Policy

• Customers must submit requests within the specified timeframes

• Supporting evidence (photos/videos) may be required

Imported Goods Support Disclaimer

For imported products, USA BD Shipping:

• Assists with coordination and communication

• Does not control customs clearance decisions or timelines

• Is not responsible for duties, taxes, or regulatory actions imposed by authorities

Customer Responsibilities

Customers are responsible for:

• Providing accurate contact, delivery, and identification details

• Responding promptly to support requests requiring additional information

• Reviewing and understanding our Seller, Return, and Shipping policies before placing an order

Abuse of Support Services

USA BD Shipping reserves the right to limit or refuse support in cases of:

• Abusive, threatening, or inappropriate communication

• Repeated false claims or policy misuse

• Fraudulent activity or chargeback abuse

Policy Updates

This Support Policy may be updated at any time without prior notice. Changes will be effective immediately upon publication on our website.